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Customer Service and Technical Support

For inquiries about ordering, technical support, or services, please select the appropriate tab below:

Ordering and Customer Service

Eurofins DiscoverX Products, LLC 

North America and Asia Pacific
Phone:  (510) 979-1415 option 4
Fax:  (510) 979-1650
Toll-free:  (866) 448-4864 option 4 (US only)
Email: North America & Asia Pacific CustomerServiceDRX@eurofins.com (China CustomerService_DRX_China@eurofins.com)
 

Europe
Phone: + 33 5 49 89 30 00
Email: Customer_Service_DRX_Europe@eurofins.com
 

 
 

For more information on how to place an order, click here.

Technical Support

 

For all questions or technical inquires about products please contact: 
Email: America & Europe DRX_SupportUS@eurofinsUS.com; Asia Pacific AsiaPacificSupport@Eurofins.com; China CustomerService_DRX_China@eurofins.com
Phone: (510) 979-1415 Option 5
Toll free phone: (866) 448-4864 Option 5

For all questions about Eurofins Discovery Services for PathHunter®, KINOMEscan®, BROMOscan®, SAFETYscan®, the BioMAP® platform, or other phenotypic profiling services, visit Eurofins Discovery.

 

For user manuals, assay selection guides, and many more helpful resources, please visit our online Document Resource Library.

Custom Assay, Cell Line, and Protein Development Services Inquiries, please contact:
Email: customdevelopment@eurofins.com

For all questions about Eurofins Discovery Services for PathHunter®, KINOMEscan®, BROMOscan®, SAFETYscan®, the BioMAP® platform, or other phenotypic profiling services, visit Eurofins Discovery.