Email Notifications

Question Answer
What email notifications will I receive? You can expect to receive automated emails for:

  • Registration process
  • Reset password
  • Order related notifications:
    • Order placed
    • Order acknowledgement documents available / updated
    • Order shipped
    • Order invoiced
    • Order cancelled
  • Changes to account status (blocked/deactivated)
Can I have automated order-related email notifications sent to other team members? Others, including none registered users, can be added to the list of email recipients. Please note, the additional recipients will receive the same notifications that you receive and will receive new notification after the time that they were added.

  1. Log in and select Orders from the User Menu.
  2. For including additional email recipients for a single order, click on the additional actions ellipsis (i.e., three vertical dots) for the line to be shared and select “Notify Others” on the menu. Alternatively, adding additional email recipients can be done for multiple orders at once by checking all desired lines, clicking on the additional actions ellipsis (i.e., three vertical dots) on the bulk actions toolbar at the bottom of your display, and then selecting “Notify Others” on the menu.
  3. On the Notify Others dialog box
    1. Type in the email address(es) for the individual(s) with whom you want to receive email notifications and click “Add Email” button.
    2. When finished adding all the email addresses to whom you want to receive email notifications, click “Save” button.
      Website Help - Email Notifications
  4. To remove recipients, repeat the prior steps and on the Notify Others dialog box click the “X” remove icon for an email and click “Save: button.