Order Information

Question Answer
Where can I view my order information? Order related information can be viewed by clicking on Orders from the User Menu Here you can find basic information regarding your order, including important status updates.

  • Status – Shows the current status of your order.
  • Created Date – Date when your order was placed.
  • Requested Ship Date – Date for when products on your order have been requested to be shipped. Unless specifically requested, the date will be automatically populated as the day after the order was placed.
  • Confirmed Ship Date – Date when products were shipped

Note: dates are shown in day-month-year format
Website Help - Order Information
To see what products are on the order, simply click the chevron on the order line’s far right side which will expand the order’s display to include its individual items.
Website Help - Order Information
In addition to information that is displayed directly on the orders page, there is additional information that can be seen and/or actions taken by clicking on the additional actions ellipsis (i.e., three vertical dots) and selecting one of the following menu options:
Website Help - Order Information

  1. Track Shipment – View your orders progress and find shipping information, including tracking number(s)
  2. View Acknowledgment – Once we have reviewed your order this option will be available and when selected will display the Order Acknowledgement document for your order
  3. View Invoice – Once an invoice has been posted for your order, this option will be available and when selected will display an Invoice document(s) for your order
  4. Buy Again – Add the order’s products into the cart to speed reordering.
  5. Notify Others – Add additional email recipients to receive automated email notifications related to updates to your order
  6. Move – Move an order into user-created folders to help organize your orders within the Orders page
  7. Share – Share your order with other registered users.
Where can I find my order’s tracking number? Tracking information and more detailed information regarding the progress of your order can be seen on “Track My Shipment” window. “Track My Shipment” can be found by clicking on Orders from the User Menu and then clicking on an order’s ellipsis (i.e., three vertical dots) and selecting the “Track Shipment” option.
Website Help - Order Information